All sales are final.
Due to Federal Law-we do not except returns of which use human hair products, due to hygienic reasons.
Chemical alterations or any modifications made to the product subsequent to the sale, make all guarantees null and void.
We DO NOT accept any human hair that has been installed or altered (washed, brushed, combed or cut). We suggest that you inspect the hair without opening the bundles to make sure the product is to your satisfaction.
If it’s determined that hair is the party at fault, we will exchange the product at no additional cost to the customer.
Please contact us within 5 business days of receiving your package to qualify for an exchange.
If any return does not meet the above requirements, the return will not be accepted and will be immediately returned to you. We reserve the right to refuse any return due to signs of wear, misuse, or alterations.
If you have any questions please contact firstname.lastname@example.org
We offer free shipping and returns for domestic orders over $125. All other orders are responsible for return shipping. Please note: Orders placed during site-wide promotional periods will not come with a pre-paid return-shipping label.
3830 White Plains RD
Bronx, NY 10453
Please allow 3-5 business days for your return to be fully checked in and processed, once your return has been processed you will be notified via email. Click HERE for a new return form.